Refund & Cancellation Policy

You have complete freedom to cancel your ReAlign Plus subscription whenever you wish. You can initiate cancellation directly from the web application without having to contact customer support or fill out lengthy surveys:

1. Log in to your ReAlign account.
2. Open Control Center / Account Space.
3. Under Membership & Subscription, click Cancel Subscription.
4. Confirm your request. Your cancellation is immediately recorded by our billing system.

ReAlign Plus is billed on a recurring cycle based on the plan you select at checkout:

• Monthly Plan: Billed every calendar month from the date of activation.
• Annual Plan: Billed every 12 calendar months with substantial upfront savings.

All payments are processed securely via our authorized payment partner, Razorpay. We never store raw credit card numbers or banking passwords on ReAlign servers.

If a scheduled recurring charge fails due to card expiration, insufficient funds, or banking network downtime, our system grants an automatic 3-day grace period.

During these 3 days, your Plus access remains uninterrupted while our payment provider attempts retry cycles. If the payment remains unresolved after 3 days, your account gracefully transitions to the Free plan (with 5 daily AI support sessions and full access to your saved journal logs). Your past entries and encrypted reflections are never deleted.

ReAlign is an instantly delivered digital Software-as-a-Service (SaaS). Because computational AI infrastructure and premium features are allocated immediately upon payment, we do not offer unconditional pro-rated refunds for partial usage periods once the billing cycle is underway.

However, we honor full refunds under the following explicit circumstances:

• Duplicate or Accidental Over-Billing: If a technical glitch causes multiple charges for the same subscription period, the duplicate transaction amount is refunded in full (100%) immediately. Your legitimate Plus subscription and feature access remain completely active without interruption.
• Annual Plan 7-Day Money-Back Guarantee: First-time subscribers of an Annual Plan who contact support within 7 calendar days of initial purchase are eligible for a full 100% refund of the annual subscription fee paid. Upon refund processing, Plus access is revoked immediately, your account gracefully transitions to the Free plan (retaining all your personal encrypted journal logs), and the recurring billing mandate in Razorpay is cancelled immediately to guarantee zero future renewal charges.
• Verified Service Non-Delivery (48-Hour Continuous Outage): If a critical technical defect or infrastructure failure on ReAlign completely prevents access to core paid features (AI companion sessions and journal check-ins) for more than 48 continuous hours, you are entitled to a full 100% refund for that billing period.
  • Measurement Rule: Outages are verified exclusively by ReAlign's automated server telemetry, health logs (system-wide 5xx server error rate exceeding 50%), or official incident status reports.
  • Exclusions: Partial performance degradation, third-party AI model latency, cosmetic visual defects, or disruptions originating from the user's local ISP/device connectivity do not constitute service non-delivery.
  • Outage Timing: The 48-hour continuous outage period is calculated from the earlier of automated system alert logging or the customer's initial support ticket timestamp.