Refund & Cancellation Policy

You have complete freedom to cancel your ReAlign Plus subscription whenever you wish. You can initiate cancellation directly from the web application without having to contact customer support or fill out lengthy surveys:

1. Log in to your ReAlign account.
2. Open Control Center / Account Space.
3. Under Membership & Subscription, click Cancel Subscription.
4. Confirm your request. Your cancellation is immediately recorded by our billing system.

ReAlign Plus is billed on a recurring cycle based on the plan you select at checkout:

• Monthly Plan: Billed every calendar month from the date of activation.
• Annual Plan: Billed every 12 calendar months with substantial upfront savings.

All payments are processed securely via our authorized payment partner, Razorpay. We never store raw credit card numbers or banking passwords on ReAlign servers.

If a scheduled recurring charge fails due to card expiration, insufficient funds, or banking network downtime, our system grants an automatic 3-day grace period.

During these 3 days, your Plus access remains uninterrupted while our payment provider attempts retry cycles. If the payment remains unresolved after 3 days, your account gracefully transitions to the Free plan (with 5 daily AI support sessions and full access to your saved journal logs). Your past entries and encrypted reflections are never deleted.

ReAlign is an instantly delivered digital Software-as-a-Service (SaaS). Because computational AI infrastructure and premium features are allocated immediately upon payment, we do not offer unconditional pro-rated refunds for partial usage periods once the billing cycle is underway.

However, we honor full refunds under the following legitimate circumstances:

• Duplicate or Accidental Over-Billing: If a technical glitch causes multiple charges for the same subscription period, the duplicate amount will be refunded in full immediately.
• Verified Service Non-Delivery: If a technical defect on ReAlign’s backend prevents access to paid features for more than 48 continuous hours, and our engineering team cannot resolve it, you are entitled to a full refund for that billing period.
• Initial 7-Day Inquiries: If you purchased an Annual Plan and realize within 7 calendar days that the platform does not fit your emotional wellness journey, contact us for a good-faith review.